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How are we doing?

Our commitment to providing a consistently high standard of service means that we constantly need to evaluate our levels of service. To assist us in determining whether we have been able to exceed your expectations, we would appreciate it if you would kindly take a few moments of your time to tell us how we performed on your last hire.

By simply completing the questionnaire below you stand a chance of winning a £25.00 gift voucher.
The draw takes place every month.

Thank you for using the K.S.National as your preferred supplier and for participating in this survey. We look forward to a long and continued relationship in the future.

Yours Sincerely

Len Smith
Managing Director
K.S.National

Did we meet your expectations in the following areas?
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Please tick the relevant box.
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Exceeded
Expectations
Met
Expectations
Below
Expectations

Was the vehicle clean & in good order?

Was the vehicle in good mechanical condition?

Were the staff courteous, friendly& helpful?
Are our prices competitive?
Was the delivery of your vehicle on time?
How was our breakdown response?
How was your off-hire handled ?
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Yes
No
Have you hired from us in the last 12 months?
Are you visited regularly by a sales representative?
Is the information on our invoicing accurate?
Do you receive your invoices punctually?
Are you aware of all our products & services?
 
Additional Comments:

How can we improve our service in the future

Title

Name

Surname

Company Name

Tel number

Email address

Depot used

Site

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Telehandler
Self Drive Sweeper
Operated Sweeper
Vehicle hired
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